Refund Policy

At Venofye, we want to ensure that you’re completely satisfied with our top of the line skin care products. That’s why we’re pleased to offer exchanges within 30 days of purchase if dissatisfied with your order. Regretfully, refunds are not offered at this time.

Product returns and exchanges

Products must be returned to the original point of purchase. This means that if you bought your Venofye product at a specific retail location, you’ll have to return it with its original packaging along with any accessory, user manual, warranty card, and authentication certificate. And don’t forget to bring your purchase receipt. If you bought a Venofye product online, please contact our customer service center at 1-877-309-3368 during work hours (Monday – Thursday: 9 am – 5 pm and Friday: 9 am – 3:30 pm) within 30 days of purchase. You will incur in any additional delivery charges, if any apply.

Ineligible products

Our customer service team is pleased to offer exchanges, as we want to ensure your satisfaction. However, we do have certain requirements in order to process your product exchange:

Product returns and exchanges:

  • Damaged or defaced products are not eligible for returns or exchanges.
  • Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Venofye safely.
  • Venofye does not take any responsibility for replacing items that are delayed, lost or damaged in transit.

All additional postage costs will be incurred at the customer’s expense.

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