At Venofye, we want to ensure that you’re completely satisfied with our top of the line skin care products. That’s why we’re pleased to offer exchanges within 30 days of purchase if dissatisfied with your order. Regretfully, refunds are not offered at this time.
Manufacturer Warranty
Venofye is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Venofye offers a Manufacturer Warranty – if you are not satisfied with your product purchased online Venofye.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product for any alternative Venofye product of equal or lesser value.
Product returns and exchanges
Products must be exchanged at their original point of purchase. This means that if you bought your Venofye product at a physical store location, you must return to that same location to complete your exchange. Please be sure to bring the item in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. Don’t forget to bring your purchase receipt. Venofye products purchased online must also be exchanged by the original online vendor. To initiate an exchange of an item purchased from Venofye.com, please email our customer service center within 30 days of purchase. You will incur in any additional delivery charges, if any apply.
- Damaged or defaced products are not eligible for returns or exchanges.
- Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Venofye safely.
- Venofye does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
All additional postage costs will be incurred at the customer’s expense.
Ineligible products
Our customer service team is pleased to offer exchanges, as we want to ensure your satisfaction. However, we do have certain requirements in order to process your product exchange:
