Contact Us

Innovation is essential when it comes to skin care. We often become victims of using products that make our skin look good, but not as beautiful as it could be. In order to offer customers next level solutions for their skin care routine and stellar products that really make a difference in the way the skin looks, Venofye believes in constant innovation in terms of our product lines, ingredients and customer experience.

One of the ideal ways of accomplishing this goal is to stay in constant touch with our customers. The best way of doing so is to offer our customers multiple channels which they can use to contact us and put forth their ideas, concerns or queries.

Here are a few solutions available for customers wanting to get in touch with us and convey their opinions, thoughts, ideas or concerns.

Email
The simplest way to get in touch with a Venofye representative is to send us an email at cservice@venofye.com. Our representative shall get back with an answer to all your queries as soon as possible.

Social Media
Venofye has a presence on popular social media websites such as YouTube, Facebook and Google Plus. You can use any one of these channels to put forward any ideas or suggestions that you might have on how to improve our products or services.

Customer Helpline
For a personal interaction with our customer service representatives, please feel free to call us at  ___. Our representatives are more than happy to assist you with any doubt/ query that you might have.

Contact Us Form
Another solution is to use the Contact Us Form on this website. All you have to do is enter your query/ suggestion and list your preferred medium of communication. A Venofye representative shall get back to you at the earliest.

32 Comments

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    • 2
      admin

      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  1. 3
    Dawn Richitt

    I purchased a Venofye viper lift bio syringe at the Lennox Mall in Buckhead, Ga.
    I purchased the product because the salesman, Rolando put the product under my eye and within a few minutes I could feel the skin tightening. Rolando told me to apply Venofye once a week. A week later I was excited to apply my very expensive purchase. My skin does not tighten and I do not see any results. I think the Venofye was switched with something.
    I WOULD LIKE A REFUND OR ANOTHER SYRINGE THAT WORKS!!!! Please
    I would hate to think you are scamming people out of hard earned money.

    • 4
      admin

      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  2. 5
    Destiny

    I was scammed in the Arrowhead Towne Center in the mall by one of your associates named Laurel. Caucasian man, blue eyes tattoos on his arm.

    • 6
      admin

      Hello,

      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  3. 7
    Aryann

    Hello , My Name is Aryann . I recently Was Sold Products from your company . I was intrested in the poducts because I really needed cleanser for my face . I havent use the products yet but I was wondering how come I was told one price & paid more than I was told .she told me it was tax that charge that much . I felt comfortable with the customer till i look at my receipt & she charged me extra for something . I am Saddened & really don’t want the products anymore . I recpect the company but i do want my money back . its only been 24hrs since I purchased the product is there any way I can receive my refund . Please & Thank you

    • 8
      admin

      Hello,
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  4. 9
    Dawn Catling

    My husband bought a number of your products while he was away at training, while he was away I became ill and would like to return the products. They were never opened or used.
    they are the perfectio limited edition
    vine-vera night cream
    obey your body scrub and body butter
    eye serum and syringe
    bionyx day cream and face peeling
    I appreciate any help at this time.
    thank you
    Dawn Catling
    218 Blackwood Ave
    Franklinville, NJ 08322

    • 10
      admin

      Hello,
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

    • 12
      admin

      Hello Debbie,

      We are happy to provide you with instruction for your Venofye skin care products.

      Viperlift Bio Syringe:

      Use once or twice a week or special occasions. (Daytime)
      Apply to cleansed skin. Press the top of syringe down and apply directly to wrinkles and fine lines. If necessary, remove excess product with a cotton swab.

      This product will give you an instant effect up to 6-8 hours.
      Allowing the product to be absorbed to the skin will provide benefit to your skin.

      Hope you find this helpful and we have answered any question or concerns.

      Best Regards
      Venofye

  5. 13
    Brooke Konkel

    I have a charge of 210.00 from this company but did not make a purchase from here. I do not have that kind of money to make that payment. I need that refunded back to me not really sure how this mistake happened but I need it fixed.

    Brooke konkel

    • 14
      admin

      Hello,
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

    • 16
      admin

      Hello,

      For Venofye facial peel is recommended to be applied to the clean dry skin.
      As you apply in circular motions(T-zone), no more than 30 seconds.
      Rinse off the product with cool water, towel dry and you may apply a moisturizer to complete your regimen.
      Hope this is helpful and enjoy your product.

      Thank You
      Venofye

    • 18
      admin

      Hello,

      Thank You for contacting Venofye skin care products.
      products are produced using high-quality ingredients that are commonly used in the cosmetics and skin care industry. Results may vary, and we recommend that you use a product consistently for several months in order to thoroughly assess the benefits.
      If you have any further comments or questions, we can be reached by email or at 1-877-554-1777.
      Thank you for choosing and we hope to continue to be your provider of choice.
      Sincerely,

      Venofye

  6. 19
    Michelle Gaunt

    I just recently purchased the viperlift bio syringe and I was wondering how frequently you apply it, can it be used on your entire face or just your eyes. Approximately how long will one last depending on if you just apply it your eyes ? Last question is there a discount when I need to purchase another?
    Sincerely,
    Michelle (905)924-4206
    email mich.d.gaunt@gmail.com

    • 20
      admin

      Hello Michelle,
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  7. 21
    Deb Strom

    I purchased Venofye Viperlift Bio Syringe in Las Vegas during the holidays. Now I am home and trying to figure out how to make the syringe work for the first use, is there a seal? Also, I’m afraid to apply to much pressure and it will spew out. Plus, we live at high altitude in Colorado and i am concerned that too much goo with release. It may have been unwise to purchase it at such a low elevation? It really was a extravagant purchase for me and I do not want to be wasteful.

    • 22
      admin

      Hello,
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

  8. 23
    Karen Coffman

    I purchased the viper lift bio syringe in San Diego, California after a demonstration on my eyes from the salesman. It worked great in the store, but the product was obviously different. The product that I purchased does not work at all.

    I would like to get a refund.

    Please respond as soon as possible as to what can be done to remedy this bad product.
    Thanks,

    • 24
      admin

      Hello,

      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.

      We also recommend contacting the location directly where the purchase was made for resolution.
      Thank You

    • 26
      admin

      Hello Julie,
      Thank you for contacting about a sample of our products. If you would like to test out one of our products, please visit us on the location where we have samples available.
      Alternately, if you would like to make a purchase to try our products, we would like to offer you a 20% discount on your first order.
      For further questions, or to make a purchase, please contact us by telephone. We can be reached from Monday to Thursday from 9AM to 5PM PST and from 9AM to 3PM on Fridays at 1-877-554-1777.

      Thank you for choosing and we hope you enjoy our products.
      Sincerely,
      Venofye

  9. 27
    Sonya

    Hi there,my face is a little red sometimes and I have sensitive skin…so I’m just wondering if you sell anything that can take the redness away.

    Thank you,Sonya

    • 28
      admin

      Hello Sonya,
      We would like to inform you that we do carry multiple products that can help assist your skin with the concern you have stated.
      Our Orchard collection provides assistance with many concerns as color pigmentation. https://venofye.com/product-category/orchard-bee-collection/
      Please visit our website for further information, you may also contact our customer service department for further details with a representative.
      Our Customer Service Team please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

    • 30
      admin

      Hello Kim,

      You may hydrate the skin with moisturizer before or after viperlift bio syringe.
      After every application is recommended to let the product set into skin 10-15 minute before next product application.
      We would like to offer you assistance from our Customer Service Team.
      Please contact directly (877)347-0107 Mon-Thur 9 am to 5 pm PST or Friday am to 3 pm.
      Thank You

    • 32
      admin

      Hello Kiran,

      We would like to provide proper instruction how to use your facial peel.
      Use once to twice a week. Apply to dry skin. Massage in circular motions. Rinse with warm water.
      For best results, follow with Queen Bee Day Moisturizer.

      Hope you this is helpful
      Thank You
      Venofye

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